We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@eleganz.com
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, feel free to email us at support@eleganz.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the situation and make it right.
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, you can place a new order separately for the desired item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@eleganz.com